FAQ
WHAT ALL MEMBERSHIPS INCLUDE?

All our memberships allow access to our Global Network Platform, which includes the following features:

  1. Global community of founders, innovators, experts and mentors
  2. Free & discounted online courses and webinars
  3. Funding Fast Track program
  4. Business benefits and personal perks
  5. Vetted partners at pre-negotiated rates for accounting, recruitment, sales, marketing and operational services
  6. Free hosting by IBM (up to $10,000 per month)
  7. Free Delaware Corporation establishment by WSGR & discounted legal services
  8. Free Bank account with Silicon Valley Bank (upon creation of US Corp)
WHAT MEMBERSHIP PLANS DO YOU OFFER?
SPARK MEMBERSHIP – STARTING AT $49/mo

Access to our Global Network Platform, events, and services - perfect for people who wish to connect with our innovators’ community & seek to create growth of their business but may only need occasional workspace.

This plan includes 2 days of workspace per month in any of the network locations. Additional workspace and conference rooms use may be made available for an additional fee.

SHARED DESK – STARTING AT $350/mo

Access to our Global Network Platform and a shared workspace in a common area in any of our proprietary locations. When you purchase a Shared Desk, there is no need to reserve a particular workspace in advance each day, you can come and go as needed and use any available desk. This plan also includes 3 days a month in any of our network locations around the world so you don’t have to worry about where to work when you travel.

This plan includes access to our events, mentors, benefits, support and services, a building key with 9am to 6pm access and 3 hours of conference room use per month. Additional workspace and conference rooms use may be made available for an additional fee.

DEDICATED DESK – STARTING AT $550/mo

Access to our Global Network Platform and an assigned desk space in a large open area shared with other members. The dedicated space is yours, which means you can bring your personal equipment such as your desktop, monitor and everything else you may want to leave overnight. This plan also includes 3 days a month in any of our network locations around the world so you don’t have to worry about where to work when you travel.

This plan includes access to our events, mentors, benefits, support and services, a building key with 24/7 access at your home location and 6 hours of conference room use per month. Additional workspace and conference rooms use may be available for an additional fee.

PRIVATE OFFICE – STARTING AT $1,400/mo

Access to our Global Network Platform and a fully enclosed, lockable office space. Your company can add on more offices as you grow.

This plan also includes 3 days a month in any of our network locations around the world so you don’t have to worry about where to work when you travel.

This plan includes access to our events, mentors, benefits, support and services, a building key with 24/7 access at your home location, conference rooms time that correlate with your office size. Additional workspace and conference rooms use may be available for an additional fee.

DO ALL MEMBERSHIPS BEGIN ON THE 1ST OF THE MONTH?

Spark Membership plans begin the day you sign up. Private Office, Dedicated Desk & Shared Desk memberships begin on the 1st of the month. Our one-calendar month move-out policy requires move out on the last day of the month for Private Offices and Dedicated Desks, allowing new members to move in on the 1st of the month. If this day lands on a weekend, arrangements will be made accordingly.

ARE YOUR MEMBERSHIPS REALLY MONTH-TO-MONTH?

Yes! Our flexible month-to-month commitment provides you with the stability of an office along with the flexibility you need to grow your business. Spark Labs also offers longer term commitments; call us at +1-646-491-6423 or email us at [email protected] for more information.

WHAT SPARK LABS WORKSPACE LOCATIONS INCLUDE?
SUPER-FAST, RELIABLE INTERNET

Our offices have hard-wired Ethernet connections, as well as Wi-Fi. Private IP addresses and server storage are available at an additional cost.

CONFERENCE ROOM TIME

All plans include an allotted amount of hours correlating to your membership type and office size and that can be used virtually at all Spark Labs proprietary locations. Reservations can be made online or on-the-go by accessing our Global Network Platform.

SPARK LABS MEMBERS NETWORK

Connect with other members through our Global Network Platform. Ask questions, share stories, announce product launches and other good news, invite others to events, promote your services, or simply find someone to grab a drink with. It’s a great way to start new relationships with other entrepreneurs, mentors or innovators around our global network.

FURNITURE

Shared Desks include desks and chairs. Dedicated Desks and Private Offices includes desks, chairs, and lockable filing cabinets.

PRINTING/COPYING/SCANNING

Each Spark Labs location has at least one multi-function copier/scanner/printer with unlimited use.

UNIQUE, EXCITING EVENTS

Spark Labs is a community of tech & media founders and innovative entrepreneurs. Meet and connect with like-minded people and companies at our weekly and monthly events. Spark Labs creates events on a regular basis with various partners and speakers but our members are also welcome to organize their own events and take advantage of our event spaces for free.

WHAT IF I'M LOOKING FOR A PRIVATE OFFICE OR DEDICATED DESK MORE THAN 30 DAYS IN THE FUTURE?

If you’re looking to schedule a start date on a longer timeline, please speak with a Community Manager at your desired location. We’re happy to discuss potential options with you.

WHAT ARE YOUR BUILDING HOURS? WHEN ARE YOU OPEN?

Spark Labs staff are generally onsite at each location between 9 AM – 6 PM local time Monday through Friday except for federal holidays.

For members with Dedicated Desks or Private offices, you have 24/7 access.

CAN I STOP IN OR SHOULD I MAKE AN APPOINTMENT FOR A TOUR?

Tours are generally scheduled in advance but we accommodate tours on demand if we can. Scheduling in advance ensures our availability and helps our team focus on helping you choose the right Spark Labs space. Give us a call at +1-646-491-6423 or email us at [email protected] to schedule a tour!

AM I ALLOWED TO BRING MY DOG? WHAT'S YOUR PET POLICY?

Spark Labs is pet-friendly! If you plan on bringing a pet to the building, you will be solely responsible for any injury or damage caused by your pet to other members or their property. Spark Labs is not responsible for any injury to any pet brought into a Spark Labs building. In addition, any pet brought into a Spark Labs building must be vaccinated. We reserve the right to restrict your ability to bring your pet at our discretion.

WHAT IS THE AVERAGE SQUARE FOOTAGE OF A SPARK LABS OFFICE?

Every Spark Labs office is uniquely designed and total square footage differs from location to location. Each office provides more than enough room for a team to work comfortably. Schedule a tour to check it out for yourself!

WHAT IF MY COMPANY NEEDS PHONE SERVICE?

Phone service is available for additional costs. Please contact your Spark Labs Community Manager for details.

HOW DOES THE PRINTING WORK?

Spark Labs provides unlimited printing use.

CAN I ADD MAIL AND PACKAGE HANDLING?

All Spark Labs memberships come with mail and package handling.

CAN I HAVE MULTIPLE MAILING ADDRESSES FOR ONE ACCOUNT?

No, we are unable to support multiple mailing addresses for one account.

HOW DO CONFERENCE ROOM RESERVATIONS WORK?

Spark Membership, Shared Desk, Dedicated Desk, and Private Office plans include a monthly reservation allocation that can be used to reserve conference rooms. After you have used your allotted conference room hours, you are free to make additional reservations at a cost of $25/half hour or $40/hour. Your monthly allocations do not rollover from month to month.

HOW DO I RESERVE A CONFERENCE ROOM OR WORKSPACE?

You can book Conference Room hours though the Conference Room Calendar for any location or contact your Community Manager. Reservations are limited to 90 minutes per session.

For conference room reservations, we have a first-come, first-served policy and recommend making a reservation as early as possible to guarantee availability.

WHAT SIZE CONFERENCE ROOMS DO YOU HAVE?

Conference room size varies per location. Generally, our conference rooms accommodate teams of 3 - 10.

I HAVE A SPARK MEMBERSHIP. CAN I BOOK A CONFERENCE ROOM/WORKSPACE ON THE WEEKEND?

Dedicated Desk and Private Office members can access the conference rooms 24/7. Spark Membership & Shared Desk members can only access the conference rooms from Monday to Friday from 9 AM to 6 PM local time.

CAN GUESTS VISIT ME IN MY PRIVATE OFFICE?

Yes.

I'M READY TO SIGN UP! WHAT ARE MY PAYMENT OPTIONS?

All memberships may be paid for via ACH (auto withdrawal), credit card or debit card. Contact us at +1-646-491-6423 or [email protected] for more details.

IS THERE A RETAINER OR SET UP FEE REQUIRED TO SECURE A DEDICATED DESK OR PRIVATE OFFICE?

No, at sign up all that is required is a one-month deposit.

WHEN DO I HAVE TO LET SPARK LABS KNOW I'M MOVING OUT?

Members are required to give one-calendar month notice to move out. Members must move out on the last business day of the month. Example: If a member wants to move out on August 31st, they must give notice to Spark Labs on July 31st.

AM I ABLE TO TRANSFER TO ANOTHER SPARK LABS LOCATION?

Yes! If the building of your choice has availability, we will work with you to organize a seamless transfer to the building of your choice.

MY COMPANY HAS GROWN OUT OF ITS CURRENT SPACE. DOES SPARK LABS BUILD SPACES FOR TEAMS LARGER THAN 12 PEOPLE?

Yes! Spark Labs now offers custom built spaces for teams of 12 or more. As your team begins to grow, tell your Community Manager and we’ll find the perfect space for you.

DOES SPARK LABS CHARGE LATE FEES?

Spark Labs does not charge a late fee.

WHAT ARE THE ADDITIONAL FEES FOR CONFERENCE ROOM RESERVATIONS?

Conference Room: $25.00/half hour or $40/hour

Key Replacement Fee: $25.00

HOW DO I UPDATE MY PAYMENT INFORMATION?

You can update your payment information directly in your online account by accessing our Global Network Platform or by telling your Community Manager and they will take care of it for you.

HOW CAN I REVIEW MY MONTHLY INVOICE?

You can review your invoices directly in your online account by accessing our Global Network Platform.

MY SPARK MEMBERSHIP OR WORKSPACE MEMBERSHIP IS INACTIVE. CAN I REACTIVATE IT?

Yes, and we’d love to have you back! Please contact us at +1-646-491-6423 or email us at [email protected]

HOW DO I CANCEL MY SPARK LABS MEMBERSHIP OR HOT DESK MEMBERSHIP?

You can cancel any membership online or by telling your Community Manager and they will take care of it for you.